Contact Information

Last updated: 29 May 2026

We are here to help with order questions, shipping updates, returns, refunds, warranty claims, product information, and general customer support.

Customer Support

Store Name: pulbeary
Business Address: 46 Roupell Street, London, SE1 8TB, United Kingdom
Email: contact@pulbeary.com
Phone: +447700389288
Website: https://zr19y1-ps.myshopify.com

Support Hours

Our customer support team aims to respond to enquiries within 1–2 business days.
Available: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Before Contacting Us

To help us resolve your request quickly, please include your order number, the email address used at checkout, and a clear description of your question or issue.

Returns, Refunds, and Warranty Claims

For returns, refunds, damaged items, incorrect items, or warranty claims, please email contact@pulbeary.com with your order number and supporting photos where relevant.

We accept returns within 14 days of delivery. Return shipping is free. Refunds are processed within 7 business days.

Order Tracking

Once your order has been dispatched, you will receive a tracking email. You can also visit our Track Your Order page for live updates.

Shipping Enquiries

Orders are typically delivered within 2–7 business days from dispatch. Shipping is free on all orders. For more details, see our Shipping Policy.