FAQ

Frequently Asked Questions

How long does delivery take?

Orders are processed within 1–2 business days and typically delivered within 2–7 business days of dispatch.

Is shipping free?

Yes — we offer complimentary shipping on all orders, with no minimum spend required.

Can I return my order?

Absolutely. We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Return shipping is free. See our Refund Policy for full details.

My item arrived flat — is this normal?

Yes, this is completely normal. Products are vacuum-packed to reduce shipping volume. Your item will naturally expand to its full size within 24 hours. You can gently pat it or use a hairdryer on a low, cool setting to speed up the process.

How do I track my order?

You will receive a tracking email once your order has been dispatched. You can also use our Track Your Order page.

How can I contact customer support?

📧 contact@pulbeary.com  |  📞 +447700389288
Available Monday–Friday, 9AM–5PM GMT.